Shipping policy

Effective August 20, 2026

XBOX Gear is operated and fulfilled by Cybernautix Systems, LLC dba Dotexe (“Dotexe”) under license from Microsoft. We ship all orders from our distribution center in Long Beach, California. When your order ships, we send an email with tracking so you can follow it to your door.

Order Processing and Tracking

We prepare each order for shipment as promptly as we can. The moment your package leaves our facility, we send a confirmation email with tracking so you can follow its progress to delivery.

Delivery Times

Delivery time depends on the shipping method you choose and your destination. We work to move every order promptly, though final transit time rests with the carrier.

International Orders

We welcome orders from customers around the world. International shipments can take longer than domestic ones, particularly when an order must clear customs, so please allow a generous delivery window. As the recipient, you are responsible for any import duties, taxes, or customs fees your country assesses on the shipment.

Destinations We Do Not Ship To

Dotexe fulfills this store in full compliance with United States export controls, economic sanctions, and the terms of its license with Microsoft. We therefore do not accept orders from, or ship to, the destinations below.

  • China.
  • Any country or region subject to comprehensive United States sanctions or embargo, currently Cuba, Iran, North Korea, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
  • Any destination to which the shipment would be unlawful, or would require an export license or governmental approval that we have not obtained.

We screen every order against the sanctions and export-control lists in effect at the time of fulfillment, and we reserve the right to cancel and fully refund any order we cannot lawfully ship. Because these lists change from time to time, a destination we can serve today may become restricted later, and a destination restricted today may later open.

Cancellations and Returns

Cancellations, returns, and refunds are governed by our Returns and Refunds Policy and by the consumer-protection and distance-selling laws that apply where you live. Nothing in this policy limits any right you hold under those laws.

Questions About Your Order

If you have any questions about your order, email us at contact@dotexe.com or open a support ticket through our contact page. Our team will be glad to help.

DOTEXE
Cybernautix Systems, LLC dba Dotexe
444 E Anaheim St
Long Beach, California 90813, United States

Xbox and related marks are trademarks of the Microsoft group of companies and are used under license. Dotexe is an independent company and operates this store under license from Microsoft.