Return Policy
Last updated: July 8th, 2026
Overview
We want you to be completely satisfied with your purchase from XBOX Gear. This Refund and Returns Policy explains your rights and our procedures for returns, exchanges, and refunds. This policy applies to all purchases made through our online store at gear.xbox.com.
If you have any questions about this policy, please contact us at contact@dotexe.com before making a purchase.
Consumer Rights in Other Jurisdictions
This policy sets out the return, refund, and exchange procedures we offer to all customers. It does not replace or limit any non-waivable consumer rights you may have under the laws of your country, state, province, or region of residence. If the law that applies to you provides for longer return windows, additional remedies for defective or non-conforming goods, or greater refund protections than those described below, those rights and remedies will continue to apply, and we will honor them to the extent required by law. The specific provisions for EU/EEA and UK consumers in Section 2 are examples of this principle and are not an exclusive list of jurisdictions whose mandatory consumer laws we recognize.
1. Standard Return Policy (All Customers)
We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as when you received it
- Unworn and unused
- With all original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Items that do not meet these conditions may be refused or subject to a partial refund at our discretion. These condition requirements apply only to the extent permitted by applicable law and do not limit any non-waivable statutory rights you may have, including the rights of EU/EEA and UK consumers described in Section 2.
How to Start a Return
- Contact us at contact@dotexe.com with your order number and reason for return
- Wait for our confirmation and return authorization — do not send items without first receiving authorization
- Once authorized, we will provide you with a prepaid return shipping label and instructions on how and where to send your package
- Ship the item back using the provided label
Items sent back without prior authorization may be delayed in processing. For EU/EEA and UK consumers, the return authorization process is an administrative step that helps us process returns efficiently; it does not condition, limit, or discourage the exercise of your statutory right of withdrawal described in Section 2.
You can contact us for any return questions at contact@dotexe.com or by calling (562) 247-1160.
2. EU/EEA and UK Customers — 14-Day Right of Withdrawal
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under EU and UK consumer law.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days of the day you or a third party designated by you (other than the carrier) physically receives your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by contacting us at:
XBOX Gear / Cybernautix Systems LLC Email: contact@dotexe.com Phone: (562) 247-1160 444 E Anaheim St, Long Beach, CA 90813, United States
You may use the model withdrawal form below, but it is not mandatory:
Model Withdrawal Form
To: XBOX Gear / Cybernautix Systems LLC, contact@dotexe.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on: _______________ Order number: _______________ Received on: _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature (only if this form is notified on paper): _______________ Date: _______________
Conditions for Withdrawal
Your item must be returned in the same condition as received — unworn, unused, with tags, and in original packaging. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Reimbursement
We will reimburse all payments received from you, including standard delivery costs (but not any additional costs if you chose a delivery option other than our standard delivery). We may withhold reimbursement until we receive the goods back or until you provide evidence of having sent them back, whichever comes first.
Reimbursement will be made within 14 calendar days of the day we receive the returned goods or evidence of shipment, using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of such reimbursement.
You must send back the goods without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods unless we have agreed to bear these costs. For goods that can be returned by normal post, return shipping will cost approximately standard carrier postal rates from your location; for goods that cannot be returned by normal post, the cost of return shipping is estimated at a maximum of approximately [$___].
3. Damages and Defective Items
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, please contact us promptly at contact@dotexe.com so we can evaluate the issue and make it right. Prompt notice helps us resolve issues quickly, but failing to contact us immediately does not affect your right to return the item: you will always have at least the full standard return period described in Section 1, and nothing in this section limits any statutory rights you may have.
Please include the following when contacting us about a damaged or defective item:
- Your order number
- A description of the issue
- Photographs showing the damage or defect
We will arrange a replacement, repair, or full refund at no additional cost to you for items that are confirmed defective or damaged on arrival.
For EU/UK Customers: Under EU and UK consumer law, products must conform to the contract of sale. If your product is defective or does not conform, you are entitled to a remedy under applicable law, including repair, replacement, a price reduction, or a full refund. These statutory rights are in addition to our standard return policy and are not limited by any time restriction imposed by us. EU/EEA consumers benefit from a legal guarantee of conformity of a minimum of two years from delivery of the goods (or any longer period provided by the law of your country of residence), and UK consumers have equivalent statutory rights under the Consumer Rights Act 2015.
4. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods — such as food, flowers, or plants
- Custom or personalized products — such as special orders or items made to your specifications
- Personal care goods — such as beauty or hygiene products
- Hazardous materials — including flammable liquids or gases
- Sale items — items purchased on final sale cannot be returned unless defective
- Gift cards
All items sold on a final-sale basis are clearly labeled as "final sale" on the applicable product page and in the checkout process. Final-sale designations do not limit mandatory consumer rights. For EU/EEA and UK consumers, discounted and final-sale products remain subject to the statutory right of withdrawal described in Section 2 and to statutory conformity remedies, and nothing in this section limits any non-waivable rights you may have under the laws of your jurisdiction.
Please contact us if you have questions or concerns about whether your specific item is eligible for return before making a purchase.
5. Exchanges
The fastest way to get the item you want is to:
- Return the item you have following the process described in Section 1
- Once your return is accepted, make a separate purchase for the new item
This ensures you receive your replacement as quickly as possible without waiting for a full return and re-order cycle.
If you received a defective or wrong item, we will cover the cost of the exchange including return shipping. Contact us at contact@dotexe.com to arrange this.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or declined.
If approved:
- Your refund will be processed to your original payment method automatically
- Please allow up to 10 business days for the refund to appear on your statement after approval
- Please note that your bank or credit card company may take additional time to process and post the refund
If declined:
- We will notify you of the reason for the decline
- The item will be returned to you if requested
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@dotexe.com.
For EU/UK Customers: Refunds for exercised withdrawal rights will be processed within 14 calendar days of receiving your returned goods or evidence of shipment, using the same payment method as the original transaction. No additional fees will be charged.
7. International Returns
If you are returning an item from outside the United States, please note:
- You are responsible for all return shipping costs unless the item was defective or incorrect
- Please mark the package as "Returned Goods" on any customs declaration to avoid additional duties or taxes
- We are not responsible for items lost or damaged in transit during return shipping — we recommend using a tracked shipping service. For EU/EEA and UK consumers exercising the statutory right of withdrawal, once you provide proof that you have shipped the goods back to us, this provision does not affect your right to reimbursement as described in Section 2. Nothing in this section limits any non-waivable consumer rights under the laws of your country
All returns must be sent to:
Cybernautix Systems LLC (XBOX Gear) 444 E Anaheim St Long Beach, CA 90813 United States
8. Contact Us
For all returns, refund requests, or questions about this policy, please contact us:
Cybernautix Systems LLC (XBOX Gear / Dotexe) 444 E Anaheim St Long Beach, CA 90813 United States
Email: contact@dotexe.com Phone: (562) 247-1160
EU/EEA & UK GDPR Representatives (Article 27):
Euverify Ltd (Ireland) — EU Representative Euverify Ltd (UK) — UK Representative Email: gdpr@euverify.com DSAR Portal: https://gdpr.euverify.com/verify/a3f35e83-bddb-4b3d-8cc7-3fbe2af22f78
EU Returns and Complaints Contact Point: [Name and address of designated EU-based contact point for consumer returns and complaints: ___]
