Accessibility Statement

Last updated: May 14, 2026

Overview

We want you to be completely satisfied with your purchase from XBOX Gear. This Refund and Returns Policy explains your rights and our procedures for returns, exchanges, and refunds. This policy applies to all purchases made through our online store at gear.xbox.com.

If you have any questions about this policy, please contact us at contact@dotexe.com before making a purchase.

1. Standard Return Policy (All Customers)

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

In the same condition as when you received it
Unworn and unused
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may be refused or subject to a partial refund at our discretion.

How to Start a Return

Contact us at contact@dotexe.com with your order number and reason for return
Wait for our confirmation and return authorization - do not send items without first receiving authorization
Once authorized, we will provide you with a prepaid return shipping label and instructions on how and where to send your package
Ship the item back using the provided label

Items sent back without prior authorization will not be accepted and may be returned to sender at their expense.

You can contact us for any return questions at contact@dotexe.com or by calling (562) 247-1160.

2. EU/EEA and UK Customers - 14-Day Right of Withdrawal

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under EU and UK consumer law.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days of the day you or a third party designated by you (other than the carrier) physically receives your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by contacting us at:

XBOX Gear / Cybernautix Systems LLC Email: contact@dotexe.com Phone: (562) 247-1160 444 E Anaheim St, Long Beach, CA 90813, United States

You may use the model withdrawal form below, but it is not mandatory:

Model Withdrawal Form

To: XBOX Gear / Cybernautix Systems LLC, contact@dotexe.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: _______________ Order number: _______________ Received on: _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature (only if this form is notified on paper): _______________ Date: _______________

Conditions for Withdrawal

Your item must be returned in the same condition as received — unworn, unused, with tags, and in original packaging. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reimbursement

We will reimburse all payments received from you, including standard delivery costs (but not any additional costs if you chose a delivery option other than our standard delivery). We may withhold reimbursement until we receive the goods back or until you provide evidence of having sent them back, whichever comes first.

Reimbursement will be made within 14 calendar days of the day we receive the returned goods or evidence of shipment, using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of such reimbursement.

You must send back the goods without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods unless we have agreed to bear these costs.

3. Damages and Defective Items

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at contact@dotexe.com so we can evaluate the issue and make it right.

Please include the following when contacting us about a damaged or defective item:

Your order number
A description of the issue
Photographs showing the damage or defect

We will arrange a replacement, repair, or full refund at no additional cost to you for items that are confirmed defective or damaged on arrival.

For EU/UK Customers: Under EU and UK consumer law, products must conform to the contract of sale. If your product is defective or does not conform, you are entitled to a remedy under applicable law, including repair, replacement, a price reduction, or a full refund. These statutory rights are in addition to our standard return policy and are not limited by any time restriction imposed by us.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods — such as food, flowers, or plants
Custom or personalized products — such as special orders or items made to your specifications
Personal care goods — such as beauty or hygiene products
Hazardous materials — including flammable liquids or gases
Sale items — items purchased on final sale cannot be returned unless defective
Gift cards

Please contact us if you have questions or concerns about whether your specific item is eligible for return before making a purchase.

5. Exchanges

The fastest way to get the item you want is to:

Return the item you have following the process described in Section 1
Once your return is accepted, make a separate purchase for the new item

This ensures you receive your replacement as quickly as possible without waiting for a full return and re-order cycle.

If you received a defective or wrong item, we will cover the cost of the exchange including return shipping. Contact us at contact@dotexe.com to arrange this.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or declined.

If approved:

Your refund will be processed to your original payment method automatically
Please allow up to 10 business days for the refund to appear on your statement after approval
Please note that your bank or credit card company may take additional time to process and post the refund

If declined:

We will notify you of the reason for the decline
The item will be returned to you if requested

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@dotexe.com.

For EU/UK Customers: Refunds for exercised withdrawal rights will be processed within 14 calendar days of receiving your returned goods or evidence of shipment, using the same payment method as the original transaction. No additional fees will be charged.

7. International Returns

If you are returning an item from outside the United States, please note:

You are responsible for all return shipping costs unless the item was defective or incorrect
Please mark the package as "Returned Goods" on any customs declaration to avoid additional duties or taxes
We are not responsible for items lost or damaged in transit during return shipping — we recommend using a tracked shipping service

All returns must be sent to:

Cybernautix Systems LLC (XBOX Gear) 444 E Anaheim St Long Beach, CA 90813 United States

8. Contact Us

For all returns, refund requests, or questions about this policy, please contact us:

Cybernautix Systems LLC (XBOX Gear / Dotexe) 444 E Anaheim St Long Beach, CA 90813 United States

Email: contact@dotexe.com Phone: (562) 247-1160

EU/EEA & UK GDPR Representatives (Article 27):

Euverify Ltd (Ireland) — EU Representative Euverify Ltd (UK) — UK Representative Email: gdpr@euverify.com DSAR Portal: https://gdpr.euverify.com/verify/a3f35e83-bddb-4b3d-8cc7-3fbe2af22f78

EU Online Dispute Resolution: If you are an EU consumer and we are unable to resolve your complaint, you may submit a dispute through the EU ODR platform at https://ec.europa.eu/consumers/odr.

This Refund and Returns Policy was last updated on May 14, 2026.